How outbound mail is relayed
All outgoing mail routes through MailBaby, a dedicated relay. What that means for your SPF record, sending IPs and deliverability.
Every message sent from a WebGee account is routed through MailBaby, a dedicated outbound relay. Applies to shared, reseller and Premium hosting, at no additional cost.
MailBaby replaced MailChannels as the outbound relay. If you are working
from older documentation, or have an SPF record referencing
relay.mailchannels.net, it needs updating — see
Set your SPF record.
Why mail is relayed at all
Sending directly from a shared server means your reputation is tied to an IP you share with everyone else on it. One compromised account gets that IP blacklisted, and everybody's mail starts failing.
A relay separates the two. Messages leave from a dedicated, monitored pool of addresses with an established reputation, so a neighbour's problem is not yours.
It also means a dedicated IP does not improve deliverability — outbound mail does not leave from your account's IP at all. See Dedicated IP addresses.
What you need to do
Get your SPF record right. The relay must be authorised to send as your domain, or every message fails SPF. Let cPanel generate it rather than copying one — see Set your SPF record.
Enable DKIM, under cPanel → Email Deliverability.
Send authenticated. Applications must use SMTP with a real mailbox, not
PHP's mail() — see
Send WordPress email over SMTP
and Enable PHP mail().
Sending IP addresses
The relay sends from a pool that changes over time, so there is no fixed list
worth recording here. The authoritative answer is always the relay's own SPF
record, which is why include: is used rather than hard-coded addresses — the
list updates without you doing anything.
If a recipient asks you to allow-list your sending addresses, give them your domain and SPF record rather than a list of IPs that will go stale.
Monitoring what you send
The Mail Delivery Center shows delivery statistics, logs and blocked messages for your account — see Mail Delivery Center.
That is where to look when a message did not arrive, rather than guessing from the bounce.
Limits still apply
Relaying does not remove sending limits — see Email sending limits. Messages are also scanned before leaving, and anything scoring as spam is rejected back to you rather than sent, which protects the shared reputation.