Email
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Mailbox setup, mail clients, deliverability and spam filtering.
Mailbox setup, mail clients, deliverability and spam filtering.
Set up email on your device
Choose the right guide for your mail app, or configure an account by hand with WebGee's server settings.
What is WebGee Workspace?
WebGee Workspace is business email and collaboration priced on total storage rather than per mailbox, with shared calendars, files and chat.
Create an email account
Add a mailbox in cPanel, set a sensible quota, and connect it to a mail client.
Email server settings
IMAP, POP3, SMTP, CalDAV and CardDAV server names, ports and encryption settings for WebGee mailboxes.
SSL, TLS and STARTTLS explained
What the encryption options in your mail client actually mean, and which one to choose when setting up a WebGee mailbox.
Set up email on Mac and iPhone
Add your WebGee mailbox to Apple Mail on macOS, iPhone and iPad using a configuration profile, or set it up by hand.
Set up email in Microsoft Outlook
Add a cPanel mailbox to Outlook on Windows or Mac with the exact IMAP and SMTP settings, and fix the errors that stop setup completing.
Set up email in Thunderbird
Add your WebGee mailbox to Mozilla Thunderbird, including server-side calendars and address books, which Thunderbird can connect in the same wizard.
Set up email in eM Client
Add your WebGee mailbox to eM Client on Windows or Mac, using automatic setup to fill in the server settings for you.
Set up email in BlueMail
Add a cPanel mailbox to BlueMail on Android, iOS, Windows, Mac or Linux, with the manual IMAP settings and the right notification method.
Set up email on Android
Add your WebGee mailbox to the Gmail app or another Android mail app, with push email so messages arrive as they are sent.
Set up email in Windows Mail
Add your WebGee mailbox to the Windows Mail app using Exchange, which also brings your contacts and calendar into the People and Calendar apps.
Set up email in KDE Kontact
Add your WebGee mailbox to KDE Kontact on Linux, including calendars and contacts over CalDAV and CardDAV.
Change a mailbox password or quota
Set a new password for an email account in cPanel, or change how much storage it is allowed to use.
Why webmail cannot reset your password
Password recovery via a secondary address is disabled in webmail. The attack it prevents, and how to reset a mailbox password instead.
Set up an autoresponder
Create an automatic reply in cPanel for holidays or acknowledgements, with the interval and stop-time settings that stop it becoming a nuisance.
Add an email signature in webmail
Create a signature in WebGee webmail, set up multiple identities for different addresses, and switch between them when composing.
Email storage limits
The 50 GB combined mailbox limit on shared and reseller hosting, why it exists, and what happens if you exceed it.
Maximum email attachment size
WebGee accepts messages up to 50 MB in total, and what to use instead when you need to send something larger.
Migrate email from another provider
Copy mailboxes from any IMAP provider into WebGee using the Migration Center, without losing folder structure or read state.
Configure email routing in cPanel
Tell your server whether it handles mail for a domain or passes it to an external provider — the setting that MX records alone do not change.
Use Google Workspace for your email
Point your domain's email at Google Workspace by setting cPanel to remote mail exchanger and replacing the MX records.
Set your SPF record
Let cPanel generate the correct SPF record for your account, rather than copying one from documentation that may name the wrong relay.
Publish a DMARC record
Add a DMARC TXT record to your domain so receiving servers know what to do with mail that fails SPF and DKIM, and so you get reports about it.
Email sending limits
The hourly outbound limits for each WebGee plan, what counts towards them, and why marketing email must go through a separate service.
How outbound mail is relayed
All outgoing mail routes through MailBaby, a dedicated relay. What that means for your SPF record, sending IPs and deliverability.
Why mail from your PHP script or application fails
PHP's mail() function is disabled by default because the mail it sends looks like spoofing. How to send through SMTP instead.
Enable PHP mail() on your account
PHP mail() is disabled by default because its messages rarely get delivered. How to enable it if you must, and why SMTP is the better answer.
Spam and virus filtering
How WebGee filters inbound mail with MailScanner and SpamAssassin, what the Spam and Disarmed subject tags mean, and which attachments are blocked.
Configure MailScanner
Set spam and virus scanning thresholds per domain in cPanel, whitelist and blacklist senders, and release legitimate mail that was held.
Report a false positive
Legitimate mail rejected or filtered — what to gather, and what to check first, since most rejections have a cause you can fix.
Why your emails are marked as spam
The four things that decide whether your mail reaches an inbox, in the order worth checking.
SpamExperts is being retired
SpamExperts spam filtering is being withdrawn. Inbound mail is now filtered by MailScanner and SpamAssassin, with nothing for you to configure.
Get the full headers of an email
Find the raw headers of a message in webmail, Gmail, Outlook, Apple Mail or Thunderbird — what support needs to trace a delivery problem.
Fix "550 Sender verify failed"
This rejection means the address you are sending from does not exist on the server, or the domain's email routing is set the wrong way. How to check both.
Fix "550 Please turn on SMTP Authentication"
The server rejected your message because it was not authenticated. How to turn on SMTP authentication in common mail apps, and what to check if it is already on.
Fix "550 This message was classified as SPAM"
Your outgoing message was scored as spam and returned. What raises the score, and the SMTP authentication setting that is usually responsible.
Fix "550 5.7.1 [ESA] Sender Blocked"
A permanent outbound block placed after repeated abuse from your account. How to find the cause, secure the account and get the block lifted.
Fix the 550 5.7.1 [SS] rejection
This rejection means a message subject line matched spam keywords. What triggers it, how to secure a compromised mailbox, and how to get sending restored.