Get the full headers of an email

Find the raw headers of a message in webmail, Gmail, Outlook, Apple Mail or Thunderbird — what support needs to trace a delivery problem.

Retrieve the full technical headers of a message. Applies to every WebGee mailbox.

Headers record every server a message passed through, the results of SPF, DKIM and DMARC checks, and any spam score assigned. If you open a ticket about mail that did not arrive or was wrongly filtered, this is what we need — the message body on its own rarely tells us anything.

WebGee webmail

Sign in to webmail.
Open the message.
Select the ⋮ menu, then View Source.

Gmail

Open the message.
Select the ⋮ menu at the top right of the message.
Select Show original. Headers appear at the top of a new tab.

Outlook on the web

Open the message.
Select the ⋯ menu at the top right of the message.
Select View message source.

Outlook for Windows

Double-click the message so it opens in its own window.
Select File → Properties.
The headers are in the Internet headers box at the bottom. Select the text and copy it.

Apple Mail

Select the message.
Select View → Message → All Headers, or press ⇧⌘H.

Thunderbird

Select the message.
Select View → Message Source, or press ⌘U / Ctrl+U.

What to send us

Send the whole header block, not a summary or a screenshot of part of it. The lines that usually matter are:

Header	What it tells us
`Received:`	Every server the message passed through, newest first
`Authentication-Results:`	Whether SPF, DKIM and DMARC passed
`Message-ID:`	Lets us find the message in our logs
`X-Spam-Score` / `X-Spam-Status`	Why it was tagged, if it was

Paste them as text into the ticket. A screenshot cannot be searched against our logs.

Headers contain the recipient address and the sending IP. That is fine to send to support, but do not post them publicly.

Get the full headers of an email

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