What running a hosting business involves
Reseller hosting is a business, not a product. What you are taking on, and what WebGee does and does not cover.
Reseller hosting lets you sell hosting under your own brand. It is a business rather than a one-click product, and some technical grounding is necessary.
Where the line falls
| WebGee | You | |
|---|---|---|
| Server hardware and network | ✔ | |
| Platform updates and security | ✔ | |
| Support to you | ✔ | |
| Support to your clients | ✔ | |
| Billing and invoicing | ✔ | |
| Your website and brand | ✔ | |
| Account provisioning | ✔ |
Your clients are yours. WebGee supports you, not them. They should never be directed to WebGee support — we have no relationship with them, no way to verify them, and no visibility of your billing.
Budget for answering their questions yourself, including at inconvenient hours. This is the part most often underestimated.
The two systems you need
A website — what you sell, your pricing, your terms.
A client area — where customers order, pay, and open tickets. WHMCS is the usual choice and is included with reseller plans — see Install WHMCS.
They are separate things and both are needed. A website with no client area means manual invoicing and manual provisioning.
What to have in place before selling
Custom nameservers, so clients see your brand — Create custom nameservers.
Terms of service and an acceptable use policy. You are responsible for what your clients host. WebGee's terms apply to you regardless of who put the content there.
A support process, even if that is one inbox. Decide your hours and publish them.
A backup position. WebGee backs up the server; deciding what you promise clients, and testing that you can deliver it, is yours — see Restore from a backup.
Realistic packages. Limits must fit within your plan's total, or the packages will not be created at all.
Things worth knowing early
- One client can affect the others. They share your plan's resources — see CloudLinux and LVE limits explained.
- Abuse is attributed to you. A client's compromised site is your problem to resolve.
- Migrations take time. Every client you win brings a site to move.
- Secondary plans are discounted, which makes selling in multiple regions workable.
Related
Restrict WHM API tokens by IP
An unrestricted API token is a permanent key to your whole reseller account. Bind it to the IP that uses it.
Fix "Invalid Payment Method" in the reseller modules
The Elite and Domain Reseller modules require a default payment method on file, even though orders are paid from your credit balance.