Restore from a backup

Restore your account, or part of it, from an automatic backup. Applies to shared and reseller hosting.

WebGee takes incremental backups of every account — daily, or hourly on some plans — and JetBackup 5 restores from any of them.

Restore

1. In cPanel, open JetBackup 5.

   

2. Select Restore & Download in the left-hand menu.

3. Choose the backup date you want from the list.

   

4. Either:

   • Select Restore for a full restore — files, databases, email accounts and cPanel settings; or
   • Select Show Advanced Settings to choose exactly what to restore.

Restore only part of it

Show Advanced Settings lets you pick individual items — a single database, a single email account, or just the home directory. This is almost always the better choice:

• It is much faster.
• It does not overwrite unrelated things you have changed since.
• A full restore rolls back email accounts and cPanel settings too, which is rarely what you want when you are fixing one broken site.

To restore a specific file or folder rather than everything, see Restore a home directory or specific files.

Check it worked

Restores are queued, not instant. Watch the Queue screen in JetBackup until the job reports as complete, then check the site or data you restored.

A restored WordPress site may still serve cached pages — clear your cache plugin, or hard-refresh the page.

If the backup you need is not listed

• It is older than the retention period. Retention depends on your plan.
• The account was created after that date.
• JetBackup shows a 500 error. See JetBackup UI showing 500 error.

Some paths are excluded from backups by design — see What is excluded from the daily backups?.

Related

• Take a snapshot backup
• Restore a home directory or specific files
• Download a backup of your account