What server management includes
Cloud servers are unmanaged by default. What that means in practice, and what the managed plan adds.
WebGee cloud servers are unmanaged by default. Applies to all VPS and dedicated servers.
Unmanaged — the default
WebGee provides and guarantees the platform:
- Network uptime and connectivity
- The physical and virtualisation infrastructure
- The Cloud Console — rebuilds, backups, console access, networking
Everything inside the server is yours: the operating system, its updates, security hardening, the software you install, and its configuration.
On an unmanaged server, nobody is applying security updates but you. A server left unpatched is compromised eventually — that is not a risk, it is a schedule. If nobody on your side will do it, the managed plan is not a convenience but a requirement.
We do not access an unmanaged server without your explicit request — see Grant WebGee support access to your server.
Managed — $49.95/month
Adds administration of the server itself:
- 24/7/365 technical support for the server, not only the platform
- Operating system updates applied for you
- Security hardening
- Optional proactive monitoring of services
- Up to 3 hours of technical assistance or consultation per month
The three-hour allowance covers ordinary administration and advice. Larger projects — a migration, a substantial build — are quoted separately.
Which you need
Unmanaged if you have someone who will keep the server patched and knows their way around Linux administration.
Managed if the server matters and nobody on your side owns it. The most common failure on unmanaged servers is not a dramatic one; it is nobody applying updates for two years.
Either way, do these yourself
- Back up. Server backups are yours to configure — see Back up your server.
- Set reverse DNS before sending mail — see Networking and reverse DNS.
- Use SSH keys rather than passwords — see Add an SSH key.