Cancel a service
Request cancellation of a WebGee service from the client area, and the reply that is required before billing actually stops.
Cancel a hosting service, addon or domain from the WebGee client area. Applies to every WebGee account.
Request the cancellation
- Sign in to the WebGee client area.
- Go to Services → Request Cancellation.
- Choose the service or addon you want to cancel.
- Submit the request.
A support ticket opens automatically to confirm it.
You must reply to that ticket. A cancellation request on its own does not stop billing — we require a written confirmation from you before removing a service, because an unconfirmed request is indistinguishable from a compromised account. Until you reply, invoices continue to be generated.
Check it worked
The service shows as Cancelled under Services in the client area once we have processed your reply. If it still shows Active a day after you replied, follow up on the same ticket.
Before you cancel
Take a copy of anything you need first — data is removed after cancellation and we cannot always recover it.
- Download a full backup: see Generate and download a backup.
- Export any mailboxes you want to keep.
- If you are moving a domain elsewhere, start the transfer before cancelling — see Enable a registrar lock for where domain settings live.
Related
Join the affiliate programme
Earn 10% recurring commission on every WebGee service you refer, find your referral link, and withdraw your balance.
Update your account details
Change your name, address, phone number, email and password in the WebGee client area, and add contacts who can act on the account.