Fix the "please wait while your request is being verified" loop
WHMCS hangs verifying a request because a Cloudflare page rule strips the cookie Imunify360's captcha needs. Fix the page rule, not WHMCS.
WHMCS gets stuck on "Please wait while your request is being verified" and never continues. Applies to reseller accounts with a site behind Cloudflare.
This is not a WHMCS fault, and nothing on the server is broken. The cause is a Cloudflare page rule.
What is happening
Imunify360 protects your site by serving a captcha page to unrecognised visitors. When you pass it, Imunify360 sets a cookie recording that, and the next request goes through.
A Cloudflare page rule combining Cache Everything with an Edge Cache TTL greater than zero strips cookies from the origin's response. Imunify360's cookie never reaches the browser, so every request looks like a first visit, and the captcha loops forever. WHMCS sits waiting on a verification that can never complete.
This is documented Cloudflare behaviour, not a bug: Cache Everything normally
respects origin cache headers, but combining it with Edge Cache TTL makes
Cloudflare ignore them and remove cookies.
Fix it
- In Cloudflare, go to Rules → Page Rules.
- Find the rule that applies to the affected hostname.
- Either remove Edge Cache TTL, keeping Cache Everything, or remove the rule entirely.
- Save, then purge the Cloudflare cache.
Do not set Edge Cache TTL alongside Cache Everything on any hostname that needs cookies — that includes WHMCS, cPanel, webmail, and any logged-in area of your site. The combination silently breaks sessions, not just this captcha.
Check it worked
Reload the page that was stuck. It should complete verification and continue.
If it still loops, purge the Cloudflare cache again and retry in a private window — your browser may have cached the captcha page itself.
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