# Email accounts
Source: https://docs.webgee.com/en/wordpress-cloud/email-accounts



















WordPress Cloud hosts mailboxes on your own domains, with Roundcube webmail and
standard IMAP, POP and SMTP access. Applies to **production** websites.

<Callout type="info">
  Staging sites cannot have mailboxes. If **Emails** reports "No websites
  exist", the only sites you own are staging — see
  [Staging sites](/en/wordpress-cloud/staging-sites).
</Callout>

Open a production website and select **Emails**, or use **Emails** in the left
navigation to work across all your sites.

<img alt="The Email accounts page before any mailbox exists" src="__img0" />

## Add a mailbox [#add-a-mailbox]

<img alt="The Add account form, with the local part and the domain selector" src="__img1" />

1. Select **Add account**.
2. Enter the part before the `@`, and pick the domain.
3. Tick **Make this email address a catch-all** only if you want it to receive
   mail addressed to *any* name at that domain.

The rest of the form appears once the address is filled in:

<img alt="The expanded Add account form, showing account type, mailbox size, name and password" src="__img2" />

| Field              | Notes                                                                         |
| ------------------ | ----------------------------------------------------------------------------- |
| **Mailbox**        | A real mailbox with storage. Counted against your package's mailbox allowance |
| **Forwarder-only** | No storage — mail is passed straight on. Usually unlimited                    |
| **Mailbox size**   | The quota, `10 GB` by default                                                 |
| **Full name**      | Shown as the sender's display name                                            |
| **Password**       | Same complexity rules as elsewhere; use the key icon to generate one          |

Choose **Forwarder-only** for addresses like `info@` or `sales@` that just relay
to a person. They do not consume a mailbox and there is no second inbox to
check.

<img alt="The email accounts list, showing mailbox usage and DKIM status" src="__img3" />

<Callout type="warn">
  A catch-all address receives everything sent to any name at the domain,
  including the large volume of mail addressed to guessed names. Set one up only
  if you have a reason to, and expect to filter it.
</Callout>

## Manage a mailbox [#manage-a-mailbox]

Use the row menu → **Manage**.

<img alt="The mailbox management page, with the sidebar of mailbox settings" src="__img4" />

* **Mailbox** — sender name, quota and usage, and a password **Reset**.
* **Forwarders** — store the message *and* forward a copy to other addresses.
* **Catch-all** — turn the catch-all behaviour on or off after the fact.
* **Spam settings** — see below.
* **Out of office** — an automatic reply.
* **Email client settings** — the connection details.

**Convert to forwarder-only**, top right, turns a mailbox into a forwarder and
frees the mailbox slot.

The row menu also offers **Disable**, which stops the mailbox without destroying
it, and **Permanently delete**, which does destroy it along with its stored mail.

## Spam settings [#spam-settings]

<img alt="The spam settings sliders — spambox, reject and greylist thresholds" src="__img5" />

Three thresholds, each a spam score from strict to permissive:

| Setting      | Default | What happens above the threshold                               |
| ------------ | ------- | -------------------------------------------------------------- |
| **Spambox**  | 4       | Delivered to the `Spam` folder, visible in webmail and IMAP    |
| **Reject**   | 8       | Refused outright; the sender gets a non-delivery receipt       |
| **Greylist** | 6       | Temporarily deferred; genuine servers retry after five minutes |

<Callout type="warn">
  Lowering **Reject** is the setting that loses mail silently from your point of
  view — rejected messages never reach the Spam folder. If legitimate mail is
  going missing, raise Reject first and let the Spam folder do the work.
</Callout>

## Out of office [#out-of-office]

<img alt="The out of office panel" src="__img6" />

**Add** creates an automatic reply for the mailbox. Remove it when you return —
an auto-reply left running answers every message, including newsletters and
mailing lists.

## Connect a mail client [#connect-a-mail-client]

<img alt="The email client settings table, listing protocols, servers, ports and encryption" src="__img7" />

| Protocol | Server             | Port | Encryption |
| -------- | ------------------ | ---- | ---------- |
| IMAP     | `mail.example.com` | 993  | SSL/TLS    |
| POP      | `mail.example.com` | 995  | SSL/TLS    |
| SMTP     | `mail.example.com` | 465  | SSL/TLS    |
| SMTP     | `mail.example.com` | 587  | STARTTLS   |

Replace `example.com` with your own domain. The **username is the full email
address**, not the part before the `@` — this is the single most common reason a
client refuses to connect.

Prefer **IMAP** over POP unless you have a specific reason not to: IMAP keeps
mail on the server so every device sees the same mailbox, while POP downloads
and, by default, removes it.

## Webmail [#webmail]

**Webmail** on the Email accounts page opens Roundcube. Sign in with the full
email address and the mailbox password.

## Deliverability [#deliverability]

Getting mail accepted takes more than a working mailbox. Enable **DKIM** for the
domain and check your SPF record — see
[Domains, DNS and mail routing](/en/wordpress-cloud/domains-and-dns) and the
[Email](/en/email) section.

## Related [#related]

* [Domains, DNS and mail routing](/en/wordpress-cloud/domains-and-dns)
* [Packages and limits](/en/wordpress-cloud/packages-and-limits)