# Unblock an IP address from the firewall
Source: https://docs.webgee.com/en/security-ssl/how-do-i-unblock-or-whitelist-an-ip-address-from-the-firewall





Check whether an IP address is blocked by the server firewall, and unblock it.
Applies to shared, reseller and Premium hosting.

You can do this yourself — a firewall block does not need a support ticket.

<img alt="The Firewall Management page in the WebGee client area" src="__img0" />

## Why you get blocked [#why-you-get-blocked]

The firewall blocks an IP automatically after repeated failed logins — cPanel,
FTP, SMTP or IMAP. The usual causes are innocent:

* A mail client left configured with an old password, retrying every few minutes
* An FTP client with saved wrong credentials
* Several failed cPanel logins
* Someone else on your network triggering it, since the block is by IP

## Check and unblock [#check-and-unblock]

1. Sign in to the [WebGee client area](https://my.webgee.com).
2. Go to **My Account → Firewall Management**.
3. Search for the IP address. The page shows whether it is blocked and why.
4. Select the option to remove the block.

To find your own address, visit any "what is my IP" service, or run:

```bash
curl -s https://ifconfig.me
```

<Callout type="info">
  The reason shown matters. If it says repeated SMTP or IMAP failures, unblocking
  alone is not enough — whatever is retrying with the wrong password will trigger
  the block again within minutes. Fix the client first, then unblock.
</Callout>

## If you cannot reach the client area [#if-you-cannot-reach-the-client-area]

The client area is on a different system from your hosting, so a firewall block
on your web server does not affect it. If you cannot reach either, the problem is
your own connection.

Failing that, use mobile data — a different IP — or ask someone else to open a
ticket on your behalf with your
[support PIN](/en/account-billing/support-pin).

## Whitelisting a client's IP [#whitelisting-a-clients-ip]

Resellers can whitelist addresses from the same page. Useful for a client whose
office IP is repeatedly caught by failed-login limits.

<Callout type="warn">
  Whitelist sparingly, and only static addresses. A whitelisted IP is exempt from
  brute-force protection, so if that address is later compromised the firewall
  will not stop attempts from it.
</Callout>

## If it keeps happening [#if-it-keeps-happening]

* **A mail client with an old password.** The most common cause by far. Check
  every device, including phones.
* **A dynamic IP.** Your address changes and the new one is blocked too.
* **A compromised device** on your network attempting logins. Worth ruling out
  if it recurs with no obvious cause.

## Related [#related]

* [cpGuard captcha verification screen](/en/security-ssl/cpguard-understanding-the-captcha-verification-screen)
* [Find your support PIN](/en/account-billing/support-pin)