# Moving accounts between your reseller plans
Source: https://docs.webgee.com/en/reseller/why-can-i-not-migrate-cpanel-accounts-between-reseller-plans-using-the-migration



Move a cPanel account from one WebGee reseller plan to another. Applies to
reseller accounts.

<Callout type="warn">
  **Do not use the Migration Center for this.** It is designed for bringing
  accounts in from other providers, and using it between WebGee servers causes
  problems it was never meant to handle.
</Callout>

## Why the Migration Center is wrong here [#why-the-migration-center-is-wrong-here]

It works by backup and restore: take a backup on the source, restore it on the
destination. Fine when the source is another provider.

Between WebGee servers it introduces two problems:

**DNS.** Both servers are inside WebGee's DNS clustering. A backup-and-restore
leaves the zone pointing at the old server while the account exists on the new
one, so visitors reach whichever resolves first — and the two disagree for as
long as propagation takes.

**Clustering drift.** Zones that should be synchronised across our nameservers
end up inconsistent, which produces intermittent resolution failures long after
the migration appears finished. Those are unpleasant to diagnose because the site
works most of the time.

## Use Live Transfer instead [#use-live-transfer-instead]

Open a ticket with your [support PIN](/en/account-billing/support-pin) saying
which account, and which plan it should move to.

Live Transfer keeps the account online throughout, updates DNS immediately, and
proxies both web and mail traffic between the servers while propagation
completes — so nothing is lost and nobody reaches a stale copy. See
[Moving between WebGee servers](/en/hosting/what-is-the-cpanel-live-transfer-facility).

## When the Migration Center is right [#when-the-migration-center-is-right]

For bringing accounts **in from another provider**, which is what it is for. It
needs cPanel at the source with backup functionality enabled — see
[What support is included](/en/getting-started/what-support-is-included-with-my-hosting-plan)
for the free migration criteria.

## Related [#related]

* [Moving between WebGee servers](/en/hosting/what-is-the-cpanel-live-transfer-facility)
* [Sell hosting in multiple locations](/en/reseller/how-do-i-re-sell-hosting-in-multiple-countries-locations)