# WHM packages not showing in WHMCS
Source: https://docs.webgee.com/en/reseller/reseller-entry-whmcs-my-whm-packages-are-not-showing





Your WHMCS server connection works, but no WHM packages appear when you try to
provision. Applies to reseller accounts.

<img alt="WHMCS showing no available packages" src="__img0" />

## Why [#why]

The package was **never created**. WHM refuses to create a package whose resource
limits exceed what your reseller plan allows, so there is nothing for WHMCS to
list.

The Entry plan includes **50 GB of storage** in total. A package with a disk
quota above that — or `unlimited` — cannot be created, because a single account
on it could consume more than the plan holds.

Bandwidth works the same way.

## Fix it [#fix-it]

1. In WHM, open **Packages → Edit a Package**.
2. Set **Disk Quota** to a value within your plan's total — not `unlimited`.
3. Set **Bandwidth** likewise.
4. Save.
5. In WHMCS, go to the product's **Module Settings** and re-fetch the package
   list.

The package now appears.

<Callout type="info">
  Divide by how many accounts you intend to sell, not by how many you have. A
  50 GB plan sold as ten 5 GB accounts is fully committed; sold as ten 20 GB
  accounts it is oversold, and WHM will not let you create it.
</Callout>

## Check it worked [#check-it-worked]

In WHM, **Packages → List Packages** should show yours. If it is missing there,
it was not created — the problem is still in WHM, not WHMCS.

## If it still does not appear in WHMCS [#if-it-still-does-not-appear-in-whmcs]

* **The server connection uses a different account.** Packages are per reseller,
  so WHMCS must connect as the same reseller that owns them — see
  [Add a server to WHMCS](/en/reseller/how-to-add-a-server-or-reseller-account-into-your-whmcs).
* **WHMCS has cached the list.** Re-fetch from Module Settings.
* **The API token lacks package permissions.** Regenerate it with the right
  privileges.

## Related [#related]

* [Add a server to WHMCS](/en/reseller/how-to-add-a-server-or-reseller-account-into-your-whmcs)
* [Add more resources to one account](/en/reseller/resource-boost-how-can-i-add-more-resources-to-an-account-within-my-reseller)