# Manage mailboxes
Source: https://docs.webgee.com/en/premium-email/mailboxes







The **Mailboxes** tab is the account list for your domain: every address, what
it is using, and when it was last signed into.

<img alt="The Mailboxes tab, listing each address with its storage, last login and message count" src="__img0" />

## Reading the list [#reading-the-list]

| Column            | Meaning                                               |
| ----------------- | ----------------------------------------------------- |
| **Email Address** | The full address                                      |
| **Display Name**  | The name shown on messages it sends                   |
| **Storage**       | Mail stored, against that mailbox's quota             |
| **Last Login**    | When someone last signed in. `Never` means nobody has |
| **Messages**      | Messages currently held                               |
| **Status**        | `Active`, or disabled                                 |

**Last Login** showing `Never` on a mailbox that has been live for a while is
worth a look. Either nobody is using it — in which case it is spending quota for
nothing — or someone set up a mail app, never checked it, and is missing mail.

Each row carries five actions: open webmail for that mailbox, edit it, change
its password, show mobile setup, and delete it.

## Create a mailbox [#create-a-mailbox]

Select **Add Mailbox**.

<img alt="The Create Mailbox dialog, with quota and per-protocol options" src="__img1" />

| Field                 | Notes                                                                    |
| --------------------- | ------------------------------------------------------------------------ |
| **Email Address**     | The part before `@`. Letters, numbers, dots, hyphens and plus signs only |
| **Display Name**      | Optional. What recipients see as the sender name                         |
| **Password**          | Minimum 8 characters                                                     |
| **Quota (MiB)**       | Defaults to the plan quota. Set a custom value if you want               |
| **Allowed Protocols** | Which ways this mailbox can be reached                                   |

Use **Generate** for the password. It produces something stronger than you will
invent, and the eye icon shows it so you can copy it before saving.

<Callout type="warn">
  Copy the password before you select **Create Mailbox**. It is not shown again.
  If it is lost, you can set a new one from the key icon on the mailbox's row,
  but you cannot retrieve the old one.
</Callout>

### Quotas [#quotas]

The quota is per mailbox, taken from your plan's default. Every mailbox draws
from the same plan total, so allocating 5 GB to one mailbox on a 5 GB plan
leaves nothing for the others — see [Storage](/en/premium-email/storage).

Leave it at the default unless you know a particular mailbox needs more.

### Protocols [#protocols]

Five are enabled by default; **ActiveSync** is not.

| Protocol             | What it does                                | Turn it off when                |
| -------------------- | ------------------------------------------- | ------------------------------- |
| **IMAP**             | Reads mail, leaving it on the server        | Never, in practice              |
| **POP3**             | Downloads mail to one device and removes it | You want to force IMAP          |
| **SMTP**             | Sends mail                                  | The mailbox should only receive |
| **Sieve**            | Server-side filters and rules               | Not needed                      |
| **CalDAV / CardDAV** | Calendar and contact sync                   | Not needed                      |
| **ActiveSync**       | Microsoft's mobile sync protocol            | —                               |

Turning **SMTP** off makes a receive-only address. That is the right setting for
something like `noreply@` or a shared inbox that should never send, and it
means a stolen password cannot be used to send spam from your domain.

Leave **ActiveSync** off unless something specifically requires it. IMAP with
the CalDAV/CardDAV pair covers the same ground on every modern client.

## Change a password [#change-a-password]

Use the key icon on the mailbox's row. The mailbox is not otherwise disturbed,
but every mail app signed in as that address will stop syncing until the new
password is entered.

Changing a password is the first thing to do if a mailbox is sending spam — see
[Fix "550 5.7.1 \[ESA\] Sender Blocked"](/en/email/understanding-and-resolving-the-550-5-7-1-esa-sender-blocked-error).

## Delete a mailbox [#delete-a-mailbox]

The trash icon removes the mailbox **and its mail**.

<Callout type="warn">
  Deleting a mailbox deletes everything in it. If there is any chance the
  contents are wanted, copy them out first — connect the mailbox in a desktop
  client and drag the folders to a local folder, or run an
  [Email Migrator](/en/premium-email/email-migrator) job in reverse from the
  other provider's side.
</Callout>

If someone has simply left, an [alias](/en/premium-email/aliases) pointing their
old address at a colleague is usually better than deletion: mail keeps arriving
somewhere, and the address is not free for a stranger to claim later.

## Related [#related]

* [Aliases](/en/premium-email/aliases)
* [Storage](/en/premium-email/storage)
* [Connect your mail app](/en/premium-email/client-setup)