# Connect your mail app
Source: https://docs.webgee.com/en/premium-email/client-setup





The **Client Setup** tab holds everything needed to add a Premium Email mailbox
to any mail app, plus per-application walkthroughs.

<img alt="The Client Setup tab, showing IMAP and SMTP connection settings side by side" src="__img0" />

## Connection settings [#connection-settings]

**Incoming — IMAP (recommended)**

| Setting  | Value                   |
| -------- | ----------------------- |
| Server   | `mail.webgee.com`       |
| Port     | `993`                   |
| Security | SSL/TLS                 |
| Username | your full email address |
| Password | your mailbox password   |

**Outgoing — SMTP**

| Setting        | Value                      |
| -------------- | -------------------------- |
| Server         | `mail.webgee.com`          |
| Port           | `587`                      |
| Security       | STARTTLS                   |
| Authentication | Required — normal password |
| Username       | your full email address    |

The copy icon beside each value puts it on your clipboard, which is quicker and
less error-prone than retyping on a phone.

<Callout type="info">
  The username is the **full address**, not the part before the `@`. Entering
  just the local part is the single most common reason a client reports
  "password incorrect" when the password is fine.
</Callout>

**Show POP3 settings (alternative)** reveals POP3 ports for the rare client that
cannot do IMAP. Use IMAP unless you have a specific reason not to: POP3
downloads mail to one device and removes it from the server, so a second device
and webmail both see nothing.

## Let the app configure itself [#let-the-app-configure-itself]

If the `autoconfig` and `autodiscover` CNAME records are published — see
[DNS records](/en/premium-email/dns-records) — most clients need only the
address and password and will find the rest themselves.

That is worth doing before rolling out to a team. It turns a page of settings
into two fields for every person.

## Per-application guides [#per-application-guides]

The tab groups its walkthroughs under **Desktop Clients**, **Mobile Apps** and
**Webmail**, each expandable:

* **Microsoft Outlook** — Windows and Mac, Outlook 2016, 2019, 2021 and
  Microsoft 365
* **Mozilla Thunderbird** — Windows, Mac and Linux
* **Apple Mail** — the built-in macOS app

The Outlook route is the one worth reading before you start, because Outlook
hides manual setup: enter the address, then choose **Advanced options** and tick
**Let me set up my account manually** before selecting **Connect**. Miss that
and Outlook will try to guess and fail.

## If it will not connect [#if-it-will-not-connect]

1. **Check the username is the full address.**
2. **Check the port and security pair.** 993 goes with SSL/TLS, 587 with
   STARTTLS. Mixing them fails in ways that look like an authentication error.
3. **Confirm SMTP is enabled on the mailbox.** It can be switched off per
   mailbox — see [Manage mailboxes](/en/premium-email/mailboxes).
4. **Try webmail.** If **Open Webmail** signs in with the same password, the
   mailbox and password are fine and the problem is in the client's settings.

## Related [#related]

* [Manage mailboxes](/en/premium-email/mailboxes)
* [Email server settings](/en/email/manual-configuration)
* [SSL, TLS and STARTTLS explained](/en/email/email-what-is-the-difference-between-ssl-tls-and-starttls)