# Mail Delivery Center Source: https://docs.webgee.com/en/mail-delivery-center The **Mail Delivery Center** shows what happened to your outbound mail *after* it left the server. Applies to all plans that send through the [outbound relay](/en/email/outbound-mail-relay). This is where to look when someone says they never received your email. Your mail app's Sent folder only proves a message left; the Mail Delivery Center records whether it was accepted, deferred, bounced or blocked, and what the receiving server said about it. ## Two ways in [#two-ways-in] **From the client area** — select **Mail Delivery Center** in the sidebar. You are signed in automatically, with no second password to enter. **Directly** — open [mdc.webgee.com](https://mdc.webgee.com) and sign in with your client area email address and password. Both reach the same place. The client area route is easier day to day; the direct URL is worth bookmarking if you check delivery often. The Mail Delivery Center dashboard, with the header controls along the top and the domains, logs and stats pages in the sidebar ## The header [#the-header] The bar across the top of every page carries the controls you use most. | Control | What it does | | ------------------ | ----------------------------------------------------------------------------------------------------------------------------------------- | | **Search** | Type a Message-ID, a Mail ID or a recipient address and press **Enter** to open [Message Lookup](/en/mail-delivery-center/message-lookup) | | **Deliverability** | Your delivery rate over the last 24 hours. Select it to open [Email Deliverability](/en/mail-delivery-center/email-deliverability) | | Status pill | Whether WebGee's email relay is **Operational**, degraded, in maintenance or affected by an outage | | Time range | The period every page covers — see below | | Bell | Service notices and the latest WebGee announcement | | Language | Switch between English, Arabic, French, German, Spanish and Chinese. Arabic switches the whole layout to right-to-left | | Your initials | **My account**, **Dark mode**, **Help & support** and **Sign out** | ## Choose the time range [#choose-the-time-range] The time range in the header applies to every page at once: the dashboard cards, the logs, the stats and the deliverability charts all follow it. 1. Select the time range in the header. It shows **Last 24 hours** until you change it. 2. Choose **Last 24 hours**, **Last 7 days**, **Last 30 days** or **This billing period** (the current calendar month). 3. For any other window, enter a **From** and **To** date under **Custom** and select **Apply**. The time range menu open in the header, listing the preset periods and the custom From and To dates Your choice stays in place as you move between pages, and resets when you close the browser tab. ## The deliverability badge [#the-deliverability-badge] The **Deliverability** percentage is delivered mail divided by mail that has reached a final outcome — delivered plus failed — over the last 24 hours. Messages still waiting to be delivered are not counted, so a burst of sending does not drag the number down while it is in flight. | Colour | Range | Meaning | | ------ | --------- | ---------------------------------- | | Green | 85–100% | Healthy | | Amber | 75–85% | Check the logs for recent failures | | Red | Below 75% | Investigate now | Read the badge alongside how much you sent. Two failures out of ten is 80% — amber — and one bad address explains it. The percentage only means something at volume. ## Alerts at the top of a page [#alerts-at-the-top-of-a-page] A yellow banner appears under the page title when something needs your attention: * delivery to one recipient domain dropped by more than 10 points compared with the previous period, or * one of your sending domains has started failing its DNS checks. Select **View details** to open the page that explains it. **Dismiss** hides that alert until you next open the Mail Delivery Center in a new browser session. ## What each page covers [#what-each-page-covers] | Page | Use it to | | --------------------------------------------------------------------- | -------------------------------------------------------------------------------- | | [Dashboard](/en/mail-delivery-center/dashboard) | See sent, delivered, failed and bounced at a glance, and the latest failures | | [Sending Domains](/en/mail-delivery-center/sending-domains) | Check each domain's SPF, DKIM, DMARC and MX, and get the exact record to fix one | | [Email Logs](/en/mail-delivery-center/email-logs) | Filter every message in the period and read the receiving server's response | | [Message Lookup](/en/mail-delivery-center/message-lookup) | Trace one message, recipient by recipient | | [Email Stats](/en/mail-delivery-center/email-stats) | See why mail failed, and break volume down by recipient, sender and IP | | [Email Deliverability](/en/mail-delivery-center/email-deliverability) | Compare delivery to Gmail, Microsoft, Yahoo and others over time | | [Blocked Emails](/en/mail-delivery-center/blocked-emails) | See what is blocked, and release it if it was a mistake | New to this version? Read [What's new in the Mail Delivery Center](/en/mail-delivery-center/whats-new). ## Related [#related] * [Outbound mail relay](/en/email/outbound-mail-relay) * [Email sending limits](/en/email/email-sending-limits) * [SPF records for WebGee hosting](/en/email/what-are-the-correct-spf-records-when-using-webgee-hosting)