# Moving between WebGee servers
Source: https://docs.webgee.com/en/hosting/what-is-the-cpanel-live-transfer-facility



How WebGee moves an account from one of its servers to another. Applies to
shared and reseller hosting.

<Callout type="warn">
  **Do not use the Migration Center to move between WebGee servers.** It works by
  backup and restore, which means downtime, no DNS handling and no mail
  continuity. Open a ticket instead and we will use Live Transfer.
</Callout>

## Request it [#request-it]

Open a ticket with your [support PIN](/en/account-billing/support-pin) saying
which account you want moved and where. We schedule it and handle the rest.

The Migration Center exists for bringing accounts in from **other providers** —
see [Migrate a WordPress site from another host](/en/hosting/wordpress/migrating-a-wordpress-site-from-another-host-using-softaculous-remote-import).

## What Live Transfer does [#what-live-transfer-does]

**No downtime.** The site stays online throughout. There is no window where
visitors see an error.

**DNS updated immediately.** Records on WebGee nameservers are repointed to the
new server the moment the transfer completes.

**Traffic proxied while DNS propagates.** Propagation can take up to 48 hours,
during which some visitors still resolve to the old server. A proxy forwards
both web and mail traffic to the new one, so nobody reaches a stale copy.

**Mail keeps flowing.** The proxy covers mail as well, so messages are delivered
throughout and nothing bounces. You do not need to reconfigure mail clients.

**Faster on large accounts.** Only the account structure moves through the
transfer tool; files and mail data are copied by `rsync`, which is
substantially quicker for accounts with a lot of data.

## What you need to do [#what-you-need-to-do]

Nothing, in most cases. Worth knowing:

* **Custom DNS elsewhere.** If your domain uses external nameservers —
  Cloudflare, for example — the A records there still point at the old server.
  We will tell you what to change and when.
* **Hardcoded IP addresses.** Anything referencing the server IP directly rather
  than the hostname needs updating. This is rare, but it does appear in some
  application configurations and firewall allow lists.

## Related [#related]

* [Check what nameservers your domain is using](/en/domains-dns/how-do-i-check-what-nameservers-my-domain-is-using)
* [Preview your site before pointing DNS](/en/domains-dns/preview-site-before-dns-change)