# How outbound mail is relayed Source: https://docs.webgee.com/en/email/outbound-mail-relay Every message sent from a WebGee account is routed through **MailBaby**, a dedicated outbound relay. Applies to shared, reseller and Premium hosting, at no additional cost. MailBaby replaced **MailChannels** as the outbound relay. If you are working from older documentation, or have an SPF record referencing `relay.mailchannels.net`, it needs updating — see [Set your SPF record](/en/email/what-are-the-correct-spf-records-when-using-webgee-hosting). ## Why mail is relayed at all [#why-mail-is-relayed-at-all] Sending directly from a shared server means your reputation is tied to an IP you share with everyone else on it. One compromised account gets that IP blacklisted, and everybody's mail starts failing. A relay separates the two. Messages leave from a dedicated, monitored pool of addresses with an established reputation, so a neighbour's problem is not yours. It also means a **dedicated IP does not improve deliverability** — outbound mail does not leave from your account's IP at all. See [Dedicated IP addresses](/en/reseller/dedicated-ip-address-how-to-purchase-and-manage-your-dedicated-ips). ## What you need to do [#what-you-need-to-do] **Get your SPF record right.** The relay must be authorised to send as your domain, or every message fails SPF. Let cPanel generate it rather than copying one — see [Set your SPF record](/en/email/what-are-the-correct-spf-records-when-using-webgee-hosting). **Enable DKIM**, under **cPanel → Email Deliverability**. **Send authenticated.** Applications must use SMTP with a real mailbox, not PHP's `mail()` — see [Send WordPress email over SMTP](/en/hosting/wordpress/how-to-send-emails-in-wordpress-using-the-wp-smtp-mail-plugin) and [Enable PHP mail()](/en/email/enabling-phpmail-on-your-account). ## Sending IP addresses [#sending-ip-addresses] The relay sends from a pool that changes over time, so there is no fixed list worth recording here. The authoritative answer is always the relay's own SPF record, which is why `include:` is used rather than hard-coded addresses — the list updates without you doing anything. If a recipient asks you to allow-list your sending addresses, give them your domain and SPF record rather than a list of IPs that will go stale. ## Monitoring what you send [#monitoring-what-you-send] The **Mail Delivery Center** shows delivery statistics, logs and blocked messages for your account — see [Mail Delivery Center](/en/mail-delivery-center). That is where to look when a message did not arrive, rather than guessing from the bounce. ## Limits still apply [#limits-still-apply] Relaying does not remove sending limits — see [Email sending limits](/en/email/email-sending-limits). Messages are also scanned before leaving, and anything scoring as spam is rejected back to you rather than sent, which protects the shared reputation. ## Related [#related] * [Set your SPF record](/en/email/what-are-the-correct-spf-records-when-using-webgee-hosting) * [Mail Delivery Center](/en/mail-delivery-center) * [Report a false positive](/en/email/report-a-false-positive)