# Get the full headers of an email
Source: https://docs.webgee.com/en/email/how-to-obtain-email-headers-a-step-by-step-guide



Retrieve the full technical headers of a message. Applies to every WebGee
mailbox.

Headers record every server a message passed through, the results of SPF, DKIM
and DMARC checks, and any spam score assigned. If you open a ticket about mail
that did not arrive or was wrongly filtered, this is what we need — the message
body on its own rarely tells us anything.

## WebGee webmail [#webgee-webmail]

1. Sign in to [webmail](https://webmail.webgee.com).
2. Open the message.
3. Select the **⋮** menu, then **View Source**.

## Gmail [#gmail]

1. Open the message.
2. Select the **⋮** menu at the top right of the message.
3. Select **Show original**. Headers appear at the top of a new tab.

## Outlook on the web [#outlook-on-the-web]

1. Open the message.
2. Select the **⋯** menu at the top right of the message.
3. Select **View message source**.

## Outlook for Windows [#outlook-for-windows]

1. Double-click the message so it opens in its own window.
2. Select **File → Properties**.
3. The headers are in the **Internet headers** box at the bottom. Select the
   text and copy it.

## Apple Mail [#apple-mail]

1. Select the message.
2. Select **View → Message → All Headers**, or press **⇧⌘H**.

## Thunderbird [#thunderbird]

1. Select the message.
2. Select **View → Message Source**, or press **⌘U** / **Ctrl+U**.

## What to send us [#what-to-send-us]

Send the **whole header block**, not a summary or a screenshot of part of it.
The lines that usually matter are:

| Header                           | What it tells us                                      |
| -------------------------------- | ----------------------------------------------------- |
| `Received:`                      | Every server the message passed through, newest first |
| `Authentication-Results:`        | Whether SPF, DKIM and DMARC passed                    |
| `Message-ID:`                    | Lets us find the message in our logs                  |
| `X-Spam-Score` / `X-Spam-Status` | Why it was tagged, if it was                          |

Paste them as text into the ticket. A screenshot cannot be searched against our
logs.

<Callout type="info">
  Headers contain the recipient address and the sending IP. That is fine to send
  to support, but do not post them publicly.
</Callout>

## Related [#related]

* [Spam and virus filtering](/en/email/spam-and-virus-filtering)
* [Why are my emails being marked as spam?](/en/email/why-are-my-emails-being-marked-as-spam)
* [SPF records for WebGee hosting](/en/email/what-are-the-correct-spf-records-when-using-webgee-hosting)