# Email sending limits
Source: https://docs.webgee.com/en/email/email-sending-limits



Outbound mail is limited per domain per hour. Applies to all shared, reseller
and Workspace plans.

All outbound mail is relayed through a dedicated service included with every
account, so delivery does not depend on the reputation of your server's own IP
address — see [Outbound mail relay](/en/email/outbound-mail-relay).

## Hourly limits by plan [#hourly-limits-by-plan]

| Plan                         | Messages per domain, per hour |
| ---------------------------- | ----------------------------- |
| cPanel Reseller Hosting      | 150                           |
| DirectAdmin Reseller Hosting | 150                           |
| Infinity Hosting             | 150                           |
| Infinity+ Hosting            | 150                           |
| Premium Hosting — Pro        | 150                           |
| WebGee Workspace             | 250                           |
| Premium Hosting — Business   | 250                           |
| Premium Reseller             | 250                           |
| Premium Hosting — Enterprise | 350                           |
| Premium Hosting — Platinum   | 500                           |

There is no daily limit. There is a **25% overage buffer**: messages above the
hourly threshold are queued rather than rejected outright, up to that margin.
Beyond it, outbound attempts are rejected.

## What counts towards the limit [#what-counts-towards-the-limit]

Everything the account sends, not just mail from a mail app:

* Messages sent from mail apps and webmail.
* Mail sent by PHP scripts and applications, including contact forms, order
  confirmations and password resets.
* Mailing list traffic.

A busy WooCommerce store can consume a meaningful share of the limit on
transactional mail alone, before anyone sends a message by hand.

## Automatic monitoring [#automatic-monitoring]

* **250 or more recipients in one hour** triggers a notification, and may
  trigger a block.
* **More than 500 messages in 24 hours** triggers a notification, and may
  trigger a block.

These thresholds exist to catch compromised accounts, which is what sending
spikes usually indicate. If you receive one of these notices and were not
sending in bulk, treat it as a possible compromise: change the mailbox password
and check **Track Delivery** in cPanel.

## Marketing email is not permitted [#marketing-email-is-not-permitted]

<Callout type="warn">
  WebGee's mail facilities must not be used for email marketing. Shared mail
  infrastructure is not suitable for campaigns, and sending them will get the
  account blocked.
</Callout>

Use a service built for it — Mailchimp, SendGrid, Brevo or similar. They handle
list management, unsubscribe handling and bounce processing, all of which are
required for campaigns to be delivered at all.

Transactional mail from your application is fine within the limits above. The
distinction is whether the recipient asked for that specific message.

## If you are hitting the limit [#if-you-are-hitting-the-limit]

* Move campaign mail to a marketing service.
* Route your application's mail through a third-party SMTP relay, which keeps it
  off the shared quota — see
  [Why PHP mail fails](/en/email/why-am-i-not-able-to-send-mail-via-my-php-script-or-application).
* Move to a plan with a higher limit.

## Related [#related]

* [Outbound mail relay](/en/email/outbound-mail-relay)
* [Why PHP mail fails](/en/email/why-am-i-not-able-to-send-mail-via-my-php-script-or-application)
* [Email storage limits](/en/email/how-much-email-storage-space-is-permitted-on-the-shared-or-reseller-plans)