# Why File and Directory Restoration is empty
Source: https://docs.webgee.com/en/backups/file-and-directory-restoration





cPanel's **File and Directory Restoration** tool does not work on WebGee
servers. Applies to shared, reseller and Premium hosting.

Opening it shows:

> You cannot create or use metadata because the setting Backup Status is
> currently disabled.

<img alt="File and Directory Restoration reporting that backup status is disabled" src="__img0" />

This is expected, not a fault with your account. The tool depends on cPanel's own
backup system, which WebGee does not use — backups are handled by **JetBackup**
instead, which is incremental, stored outside your disk quota, and keeps a longer
history.

There is nothing you can enable to make this tool work.

## Restore a file with JetBackup instead [#restore-a-file-with-jetbackup-instead]

JetBackup does the same job and more:

1. In cPanel, open **JetBackup 5**.
2. Select **Home Directory** — or **File Manager** within a backup.
3. Choose the backup date.
4. Select the file or folder and restore it.

Full steps are in
[Restore a home directory or specific files](/en/backups/how-to-restore-a-home-directory-or-specific-files-using-jetbackup-5).

## Related [#related]

* [Restore a home directory or specific files](/en/backups/how-to-restore-a-home-directory-or-specific-files-using-jetbackup-5)
* [Restore from a backup](/en/backups/jetbackup-how-to-restore-your-account-files-or-databases)