# What happens if you do not pay on time
Source: https://docs.webgee.com/en/account-billing/what-happens-if-i-dont-pay-on-time



What happens when a renewal invoice goes unpaid. Applies to every WebGee
service.

## The timeline [#the-timeline]

| Stage        | Timing                            | What happens                             |
| ------------ | --------------------------------- | ---------------------------------------- |
| Reminders    | Before and after the due date     | **Three emails** to your contact address |
| Grace period | **7 days** after the renewal date | Service keeps running                    |
| Suspension   | After 7 days                      | Service stops. Data is retained          |
| Termination  | **30 days** after suspension      | Account and all data deleted             |

## What suspension means [#what-suspension-means]

The service stops — websites go offline, email stops being delivered. Your data
is untouched, and paying the outstanding invoice restores everything.

<Callout type="warn">
  Mail sent to a suspended account is **rejected, not queued**. Senders receive a
  bounce and those messages are not recoverable once service resumes.
</Callout>

## What termination means [#what-termination-means]

After 30 days suspended, the account is **deleted**. Files, databases, email and
backups all go.

<Callout type="error">
  Termination is permanent. Once an account is terminated we cannot recover it,
  including from backups — those are removed along with the account. If a service
  matters, act during the 37 days before that point.
</Callout>

## Avoiding it [#avoiding-it]

* **Keep your email address current.** All three reminders go there — see
  [Update your account details](/en/account-billing/where-can-i-update-my-account-profile-details).
* **Check your payment method has not expired.** An expired card is the most
  common cause.
* **Check your spam folder** if a renewal has passed without you seeing a
  reminder.

## If you are already suspended [#if-you-are-already-suspended]

Pay the outstanding invoice from the client area; reactivation is usually
automatic. If it does not come back within an hour, open a ticket.

If you cannot pay right now, open a ticket **before** the 30 days elapse.
Termination cannot be undone afterwards, but it can be discussed beforehand.

## If you no longer want the service [#if-you-no-longer-want-the-service]

Cancel it rather than letting it lapse — see
[Cancel a service](/en/account-billing/how-do-i-cancel-my-service-s). Non-payment
generates reminders, a suspension and a payment record, none of which you want
on an account you intend to keep using for something else.

## Related [#related]

* [Cancel a service](/en/account-billing/how-do-i-cancel-my-service-s)
* [Update your account details](/en/account-billing/where-can-i-update-my-account-profile-details)