# Find your support PIN
Source: https://docs.webgee.com/en/account-billing/support-pin







Find the PIN that proves you are the account holder when you contact WebGee
support. Applies to every WebGee account.

The PIN lets our support team confirm your identity without asking for your
password — which we will never do.

## Find your PIN [#find-your-pin]

1. Sign in to the [WebGee client area](https://my.webgee.com).

2. Go to **Support Center → Support PIN**.

   <img alt="The Support Center menu in the WebGee client area" src="__img0" />

3. Copy the PIN shown.

   <img alt="The Support PIN page showing the current PIN" src="__img1" />

The PIN rotates regularly, so generate a fresh one when you contact us rather
than saving an old one.

## When you will be asked for it [#when-you-will-be-asked-for-it]

Provide the PIN when you contact support by phone or live chat, or when a ticket
asks us to make a change that affects the account itself — a password reset, a
billing change, a domain transfer.

<Callout type="warn">
  A WebGee agent will never ask for your account password, and never asks for
  card details over chat or email. If someone does, they are not from WebGee.
  Report it to us via a ticket raised from inside the client area.
</Callout>

## If you cannot sign in to get the PIN [#if-you-cannot-sign-in-to-get-the-pin]

Open a ticket from the email address on file. We can verify you by other means —
but expect it to take longer, which is exactly what the PIN is there to avoid.

## Related [#related]

* [Update your account details](/en/account-billing/where-can-i-update-my-account-profile-details)
* [What support is included with my plan?](/en/getting-started/what-support-is-included-with-my-hosting-plan)