# Invite WebGee support to your Cloudflare account
Source: https://docs.webgee.com/en/account-billing/how-to-invite-webgee-support-to-your-cloudflare-account















Give WebGee support access to your Cloudflare account so we can investigate
directly rather than asking you to relay settings back and forth. Applies to any
domain you manage in Cloudflare.

You stay in control and can remove access at any time.

<img alt="The Cloudflare dashboard" src="__img0" />

## When this helps [#when-this-helps]

Cloudflare sits in front of your site, so a surprising number of problems that
look like hosting faults are actually configuration there:

* DNS records pointing to the wrong place
* SSL/TLS mode causing redirect loops — see
  [Put your site behind Cloudflare](/en/domains-dns/how-do-i-enable-cloudflare-for-my-websites)
* Firewall rules or rate limits blocking legitimate visitors
* Page rules breaking logins or caching the wrong thing — see
  [the "please wait while your request is being verified" loop](/en/reseller/whmcs-connecting-to-servers-please-wait-while-your-request-is-being-verified)
* MX records preventing mail delivery

## Invite us [#invite-us]

1. Sign in at [dash.cloudflare.com](https://dash.cloudflare.com).

   <img alt="The Cloudflare sign-in page" src="__img1" />

2. Select the correct account from the dropdown, top left, if you have more than
   one.

   <img alt="The account selector" src="__img2" />

3. Go to **Manage Account → Members**.

   <img alt="The Members page" src="__img3" />

4. Select **Invite**.

5. Enter `support@webgee.com`.

6. Assign the **Administrator** role.

   <img alt="Assigning the Administrator role" src="__img4" />

7. Send the invitation.

   <img alt="The pending invitation" src="__img5" />

Then mention it on your ticket, so we know to accept it.

<Callout type="info">
  **Administrator** is needed because DNS, SSL and firewall settings are not all
  reachable from a lesser role — a read-only role means we can describe the
  problem but not fix it. If you would rather scope it tighter, say so on the
  ticket and we will tell you the minimum for your specific issue.
</Callout>

## Remove access afterwards [#remove-access-afterwards]

Under **Members**, remove `support@webgee.com` once your ticket is resolved.

<Callout type="warn">
  Do this rather than leaving it in place. An unused standing grant to your DNS
  is worth removing on principle, and it is a single click.
</Callout>

## Related [#related]

* [Put your site behind Cloudflare](/en/domains-dns/how-do-i-enable-cloudflare-for-my-websites)
* [Find your support PIN](/en/account-billing/support-pin)
* [Grant WebGee support access to your server](/en/servers/support-access-key)